Let your speech be always full of grace, seasoned with salt. ~ Colossians 4:6
Have you ever started an innocent conversation with someone only to have it disintegrate into anger or frustration? We sometimes try to pinpoint where it all went wrong; but a more useful starting point may be, “What can I do to prevent it?” Other than those lopsided encounters with someone who talks as if there’s no tomorrow, most conversations include a give and take in which we alternate roles of speaker and listener. Following are “ground rules” that can be helpful in any interaction. The focus here is on the speaker role and, in particular, those talks in which you need to address an area of conflict, a sensitive topic, or something that bothers you. By “speaker role” I mean times when you have a complaint against someone as opposed to those situations when someone’s pointing out a problem he has with you.
Is this really an issue?
It’s amazingly easy to get caught up in drama. Before you go charging into a fray, ask yourself, “Is this important, or am I making a big deal out of nothing?” It’s so tempting to convince ourselves that we’re dealing with a real problem. Put it on hold for a day or two before addressing the issue. Allowing your emotions to take over is counter-productive; approach the situation as calmly as possible. By taking a long deep breath you enable yourself to be objective.
Resolve to be respectful with the other person. In order for you to be effective it will help a great deal if you aren’t critical. Being negative or condescending will alienate others and make it difficult for them to listen to your perspective. Rather than point out how he’s wrong, focus instead on a goal. It’s easy for a person to feel defensive. If he does, let him know that you simply want a new outcome.
Being direct is probably the most difficult of all these guidelines. Too often we tiptoe around an issue and don’t say exactly what we mean. This doesn’t mean you should “just be honest.” We sometimes use honesty as an excuse to be mean. At the same time it’s important that you get to the point. Don’t make the mistake of thinking that being direct is offensive; it isn’t, if your intention is one of compassion and respect. A great way to be direct is to take responsibility for your choices and thoughts. Rather than saying, “I don’t think what you’re doing is right,” say, “I want you to stop what you’ve been doing.” In the first statement you place the responsibility on morality – right and wrong; in the second statement you take the responsibility yourself – “This is what I want.”
You can get off track in thousands of ways. Regardless what the other person says, remember the reason you brought up the discussion; return to the topic anytime either of you veers off course. If the other person makes some kind of counter-argument, acknowledge it when true; but return to your original issue. Don’t get caught up with tangential problems.
Be willing to listen.
Finally, sometimes it’s important to change to the listener role. Learn how to ask questions, see the other person’s point of view, and create a connection. Make connection your primary goal rather than resolution – communication first, solution later. Your efforts to become a better speaker and listener can create the foundation necessary for problem solving and result in deeper, richer relationships.
Please see my article on listening Effective Communication & Listening.
Life Coach Austin, Texas
Effective Communication – Speak Respectfully & Directly – Article © 2009
Archives for July 2009
Those who deny freedom to others deserve it not for themselves, and, under a just God, cannot long retain it. ~ Abraham Lincoln: Letter to H.L. Pierce, April 6, 1859
Relationships are sometimes a quagmire of emotion, misunderstandings, and unmet expectations. Rather than feeling free and joyful, we often find ourselves feeling trapped and frustrated. I sometimes hear people lament, “I was really happy before we got together. I think I’m better off alone.” Despite the challenges of relationships, we all have boundless opportunities for intimacy and joy in a partnership. It’s just a matter of practicing what really works and giving up those things that get in our way.
The main ingredients of healthy partnerships are effective communication, compatibility, authenticity, commitment, and love. The “secret” element, however, is acceptance; it’s a hidden but integral part of every other ingredient. Acceptance truly helps all relationships because it is a gift of freedom.
Living in Austin, Texas, can be difficult in the summer heat. Interestingly, when I ask people about it, they generally have an easy-going attitude. The reason for this is that they see it as a “natural” occurrence, a fact of life. Yet those same people don’t see relationships in the same light. When we think about it, people agree that failures and emotions are a part of life. We intellectually understand no one is perfect and that even our best friends will sometimes let us down or get angry with us. Unfortunately, when it actually happens, when one’s spouse or girlfriend becomes highly emotional or behaves contrary to his desire, the response is frequently frustration, surprise, and resentment. Emotions and mistakes in relationships are natural but we often don’t see them that way.
Acceptance in relationships says, “People in my life, including those I’m closest to, are going to make blunders, and more than occasionally will be angry, sad, depressed, or scared. I accept this as natural. I don’t condone the mistakes of others, but I don’t judge them either. Instead, I practice compassion and seek to understand them. I see emotion as part of the tapestry of life, something we all are learning to deal with. I don’t shy away from emotion; it’s life. I’m also not a doormat: I practice dealing with the ups and downs of others as effectively as I can. I speak up about wrong-doing. I listen to others’ frustrations with me with a willing ear, but I don’t tolerate abuse.”
Acceptance leads to freedom in relationships because one is no longer tied down by the bonds of expectation and demand. A person can still desire and hope for certain outcomes; but with acceptance, he frees himself from the result, whatever it may be. Acceptance is the gift of freedom to others and to oneself.
Life Coach Austin, Texas
Freedom in Relationships with Acceptance – Article © 2009